Conditions
General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic provisions
(1) The following business terms are applicable to all the contracts, which you conclude with us as a supplier (Pratik Raj) via the www.johnbarbersons.com website, unless otherwise agreed in writing between the parties. Deviating or conflicting terms and conditions are only effective with our express consent.
(2) We only offer our products for sale if you are a natural or legal person or a partnership with legal capacity that is acting in the exercise of its commercial or independent professional activity when concluding the legal transaction (entrepreneur). The conclusion of a contract with consumers is excluded.
§ 2 Conclusion of the contract
(1) The subject of the contract is the sale of goods. The essential characteristics of the goods can be found in the respective offer.
(2) By placing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the respective offer.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
After clicking on the "Checkout" or "Continue to order" button (or similar designation) and entering the personal data as well as the payment and shipping conditions, the order data will finally be displayed as an order overview.
If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as a payment method, you will either be taken to the order overview page in our online store or redirected to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Finally, the order data will be displayed as an order overview on the website of the instant payment system provider or after you have been redirected back to our online store.
Before submitting the order, you have the option of checking the details in the order overview again, changing them (also using the "back" function of the Internet browser) or canceling the order. By sending the order via the corresponding button, you declare legally binding acceptance of the offer, whereby the contract is concluded.
(4) You can also submit a binding contract offer (order) by telephone, e-mail, fax or post.
The acceptance of the offer (and thus the conclusion of the contract) takes place immediately when ordering by telephone or at the latest within 5 days by confirmation in text form (e.g. e-mail), in which the execution of the order or delivery of the goods is confirmed to you (order confirmation).
If you have not received a corresponding message within this period, you are no longer bound by your order. In this case, any services already rendered will be refunded immediately.
(5) Upon request, we will provide you with an individual offer, which will be sent to you in text form and to which we are bound for 5 days (unless another period is specified in the respective offer). You accept the offer with confirmation in text form.
(6) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.
§ 3 Customized goods
(1) You shall provide us with the appropriate information, texts or files required for the individual design of the goods via the online ordering system or at the latest immediately after conclusion of the contract by e-mail. Any specifications we may have regarding file formats must be observed.
(2) You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyrights, naming rights, trademark rights) or violates existing laws. You expressly indemnify us against all claims asserted by third parties in this connection. This also applies to the costs of any legal representation required in this context.
(3) We do not check the transmitted data for correctness of content and in this respect accept no liability for errors.
(4) If specified in the respective offer, you will receive a correction draft from us, which you must check immediately. If you agree with the draft, you shall release the correction template for execution by countersigning it in text form (e.g. e-mail).
The design work shall not be executed without your approval.
You are responsible for checking the proof for correctness and completeness and for informing us of any errors. We accept no liability for any errors that have not been corrected.
§ 4 Prices, terms of payment and shipping costs
(1) The prices quoted in the respective offers as well as the shipping costs are net prices. They do not include the
statutory value added tax.
(2) The shipping costs incurred are not included in the purchase price and will be charged separately, unless free delivery has been agreed. Further details can be found under a correspondingly labeled button on our website or in the respective offer.
(3) If the delivery is made to countries outside the European Union, further costs may be incurred for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you.
(4) Any costs incurred for the transfer of money (bank transfer or exchange rate fees) shall be borne by you in cases where the delivery is made to an EU member state but the payment was initiated outside the European Union.
(5) You have the payment options shown under a correspondingly labeled button on our website or in the respective offer. If no other payment period is specified for the individual payment methods or on the invoice, the payment claims from the concluded contract are due for payment immediately. The deduction of discounts is only permitted if expressly stated in the respective offer or invoice.
§ 5 Terms of delivery
(1) The expected delivery period is stated in the respective offer. Delivery dates and delivery periods are only binding if they have been confirmed by us in writing. If payment is made in advance by bank transfer, the goods will only be dispatched after we have received the full purchase price and the shipping costs.
(2) If, contrary to expectations, a product ordered by you is not available despite the timely conclusion of an adequate covering transaction for a reason for which we are not responsible, you will be informed immediately of the unavailability and, in the event of withdrawal, any payments already made will be refunded immediately.
(3) Shipment is at your risk. If you wish, the shipment will be made with appropriate transport insurance, whereby the costs incurred as a result are to be borne by you.
(4) Partial deliveries are permissible and can be invoiced by us independently, provided that you are not charged with additional costs for the shipment.
§ 6 Warranty
(1) The warranty period is one year from delivery of the goods. The shortening of the period shall not apply
- for culpably caused damages attributable to us arising from injury to life, body or health and for other damages caused intentionally or through gross negligence;
- insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
- for items that have been used for a building in accordance with their normal use and have caused its defectiveness;
- in the case of statutory recourse claims that you have against us in connection with warranty rights.
(2) Only our own specifications and the manufacturer's product description shall be deemed agreed as the quality of the item, but not other advertising, public promotions and statements by the manufacturer.
(3) In the event of defects, we shall provide warranty at our discretion by rectification or subsequent delivery. If the rectification of defects fails, you may, at your discretion, demand a reduction in price or withdraw from the contract. The rectification of defects shall be deemed to have failed after the second unsuccessful attempt, unless the nature of the item or the defect or other circumstances indicate otherwise. In the event of rectification of defects, we shall not be required to bear the increased costs arising from the transportation of the goods to a location other than the place of performance, provided that the transportation does not correspond to the intended use of the goods.
§ 7 Right of retention, retention of title
(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.
(2) We reserve title to the goods until all claims arising from the current business relationship have been settled in full. Prior to the transfer of ownership of the reserved goods, pledging or transfer by way of security is not permitted.
(3) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice amount that accrue to you from the resale; we accept the assignment. You are further authorized to collect the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.
(4) If the goods subject to retention of title are combined and mixed, we shall acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.
(5) We undertake to release the securities to which you are entitled at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. We shall be responsible for selecting the securities to be released.
§ 8 Choice of law
German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
II Customer information
1. identity of the provider
Pratik Raj Lange Reihe 81 20099 Hamburg Germany
Phone: +494032898078
E-mail: john@johnbarbersons.com
2. information on the conclusion of the contract
The technical steps for the conclusion of the contract and the conclusion of the contract itself, as well as the correction options, are carried out in accordance with § 2 of our General Terms and Conditions (Part I).
3. contract language, contract text storage
3.1 The contract language is German.
3.2 We do not store the complete text of the contract. Before sending the order or inquiry, the contract data can be printed out using the browser's print function or saved electronically.
These general terms and conditions and customer information were created by the lawyers of the Händlerbund who specialize in IT law and are constantly checked for legal conformity. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. You can find more information on this at https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb- service.
last update: 29.11.2022
Return and Warranty Policy for John Barber & Sons
Effective Date: 01.01.2023
John Barber & Sons operates as a B2B supplier and maintains strict policies regarding returns and warranties to ensure clarity and fairness in all transactions. By purchasing from us, you agree to the terms outlined below.
No Returns Policy
John Barber & Sons does not accept returns under any circumstances. All sales are final. Customers are encouraged to thoroughly inspect their orders upon delivery and report any concerns immediately.
Warranty and Service Terms
We offer warranties exclusively for defective products, subject to inspection and the following conditions:
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Warranty Period:
- Electric and Small Items: 12 months from the date of purchase.
- Barber Chairs and Larger Units: 24 months from the date of purchase.
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Inspection Requirement:
- All claims under warranty are subject to inspection by our technical team.
- Clients are required to send the defective item(s) to us at their own cost for inspection at:
Warehouse: Fährstieg 4-6, 21107 Hamburg, Germany.
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Temporary Back Part Provision (For Barber Chairs):
- For barber chairs and similar products, we may provide a temporary back part (without massage functionality) for operational use during the inspection process. This is offered as a courtesy and does not constitute an extension of the warranty.
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Repair Service:
- If the defect is covered under warranty, we will repair the product free of charge.
- If the defect is determined to be outside warranty coverage (e.g., due to misuse or wear and tear), repair costs will be communicated and billed accordingly.
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Exclusions from Warranty:
- Damage caused by misuse, mishandling, improper installation, or unauthorized repairs.
- Normal wear and tear.
- Consumable items (e.g., bulbs, batteries, upholstery).
Shipping Costs
- All shipping costs associated with sending defective items for inspection or repair are the client's responsibility.
- If repairs or replacements are authorized under warranty, John Barber & Sons will cover return shipping costs for repaired or replacement items.
Contact Information
For any warranty-related inquiries, please contact us via email at:
john@johnbarbersons.com
Please include your order number, a detailed description of the issue, and photos or videos (if applicable).
Legal Information
- Warehouse Address: Fährstieg 4-6, 21107 Hamburg, Germany.
- Showroom and Office Address: Hammerbrookstraße 7, 20097 Hamburg, Germany.
- Legal Office: Lange Reihe 81, 20099 Hamburg, Germany.
John Barber & Sons reserves the right to amend this policy at any time without prior notice. For the latest terms, please visit our website or contact us directly.
This policy ensures that we can continue providing high-quality products and services while maintaining fairness and efficiency in our business-to-business operations.
Return and warranty conditions for John Barber & Sons
Valid from: 01.01.2023
John Barber & Sons operates as a B2B supplier and has a strict policy on returns and warranties to ensure clarity and fairness in all transactions. By purchasing from us you accept the terms and conditions below.
No returns policy
John Barber & Sons does not accept returns under any circumstances. All sales are final. Customers are asked to check their orders carefully on delivery and report any problems immediately.
Warranty and service conditions
We offer warranties on defective products only, subject to inspection and subject to the following conditions:
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Warranty period:
- Electronics and small parts: 12 months from date of purchase.
- Barber chairs and larger units: 24 months from date of purchase.
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Obligation to inspect:
- All warranty claims are subject to inspection by our technical team.
- Customers must send the defective items at their own expense to the following address:
Warehouse: Fährstieg 4-6, 21107 Hamburg, Germany.
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Temporary provision of back parts (for barber chairs):
- For barber chairs and similar products, we can provide a temporary back part (without massage function) for use during the review process. This is a goodwill service and does not constitute an extension of the warranty.
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Repair service:
- If the defect is covered by the warranty, we will repair the product free of charge.
- If the defect is not covered by the warranty (e.g. due to improper use or wear and tear), repair costs will be communicated and charged accordingly.
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Warranty exclusions:
- Damage caused by improper use, incorrect installation or unauthorized repairs.
- Normal wear and tear.
- Consumable items (e.g. light bulbs, batteries, upholstery).
Shipping costs
- All shipping costs for returning defective items for inspection or repair are the responsibility of the customer.
- If repairs or replacement parts are under warranty, John Barber & Sons will cover the return shipping costs of the repaired or replaced items.
Contact Information
For warranty inquiries, please contact us by e-mail at:
john@johnbarbersons.com
Please include your order number, a detailed description of the problem and any photos or videos.
Legal information
- Warehouse address: Fährstieg 4-6, 21107 Hamburg, Germany.
- Showroom and office: Hammerbrookstraße 7, 20097 Hamburg, Germany.
- Legal address: Lange Reihe 81, 20099 Hamburg, Germany.
John Barber & Sons reserves the right to amend this policy at any time without prior notice. For the latest terms and conditions, please visit our website or contact us directly.
This policy ensures that we can continue to provide high quality products and services whilst maintaining fairness and efficiency in our business operations.
Return and Warranty Policy for John Barber & Sons
Effective Date: 01.01.2023
John Barber & Sons operates as a B2B supplier and maintains strict policies regarding returns and warranties to ensure clarity and fairness in all transactions. By purchasing from us, you agree to the terms outlined below.
(This section is already provided above in English; see the previous response.)
Política de devoluciones y garantía de John Barber & Sons
Fecha de entrada en vigor: 01.01.2023
John Barber & Sons opera como proveedor B2B y mantiene políticas estrictas en relación con devoluciones y garantías para garantizar claridad y equidad en todas las transacciones. Al comprar con nosotros, usted acepta los términos detallados a continuación.
Política de no devoluciones
John Barber & Sons no acepta devoluciones bajo ninguna circunstancia. Todas las ventas son finales. Se recomienda a los clientes inspeccionar sus pedidos minuciosamente al momento de la entrega y reportar cualquier problema de inmediato.
Términos de garantía y servicio
Ofrecemos garantías exclusivamente para productos defectuosos, sujetas a inspección y a las siguientes condiciones:
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Periodo de garantía:
- Productos eléctricos y pequeños: 12 meses desde la fecha de compra.
- Sillas de barbero y unidades grandes: 24 meses desde la fecha de compra.
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Requisito de inspección:
- Todas las reclamaciones de garantía están sujetas a una inspección por parte de nuestro equipo técnico.
- Los clientes deben enviar los artículos defectuosos a su cargo a la siguiente dirección:
Almacén: Fährstieg 4-6, 21107 Hamburgo, Alemania.
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Provisión temporal de respaldo (para sillas de barbero):
- Para sillas de barbero y productos similares, podemos proporcionar un respaldo temporal (sin función de masaje) durante el proceso de inspección. Esto se ofrece como una cortesía y no constituye una extensión de la garantía.
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Servicio de reparación:
- Si el defecto está cubierto por la garantía, repararemos el producto sin cargo.
- Si el defecto no está cubierto (por ejemplo, por mal uso o desgaste), se comunicarán los costos de reparación y se facturarán en consecuencia.
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Exclusiones de garantía:
- Daños causados por mal uso, manejo inadecuado, instalación incorrecta o reparaciones no autorizadas.
- Desgaste normal.
- Productos consumibles (por ejemplo, bombillas, baterías, tapicería).
Costos de envío
- Todos los costos de envío asociados con el envío de artículos defectuosos para inspección o reparación son responsabilidad del cliente.
- Si las reparaciones o reemplazos están autorizados bajo garantía, John Barber & Sons cubrirá los costos de devolución de los artículos reparados o de reemplazo.
Politica di Reso e Garanzia di John Barber & Sons
Date di Efficacia: 01.01.2023
John Barber & Sons operates as fornitore B2B e applica politiche rigide in merito a resi e garanzie per garantire chiarezza ed equità in tutte le transazioni. Acquistando da noi, accettate i termini riportati di seguito.
No policy of reserve
John Barber & Sons non accetta resi in nessuna circostanza. Tutte le vendite sono definitive. Invitiamo i clienti a controllare accuratamente i propri ordini al momento della consegna e a segnalare immediatamente eventuali problemi.
Terms of warranty and service
Offriamo garanzie esclusivamente per prodotti difettosi, soggette a ispezione e alle seguenti condizioni:
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Periodo di Garanzia:
- Articoli elettrici e piccoli: 12 mesi dalla data di acquisto.
- Poltrone da barbiere e unità più grandi: 24 mesi dalla data di acquisto.
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Obbligo di Ispezione:
- Tutti i reclami di garanzia sono soggetti a ispezione da parte del nostro team tecnico.
- I clienti devono inviare gli articoli difettosi a proprie spese al seguente indirizzo:
Magazzino: Fährstieg 4-6, 21107 Amburgo, Germania.
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Fornitura Temporanea di Schienali (per Poltrone da Barbiere):
- Per poltrone da barbiere e prodotti simili, possiamo fornire temporaneamente uno schienale (senza funzione di massaggio) per l'uso operativo durante il processo di ispezione. Questo è offerto come cortesia e non costituisce un'estensione della garanzia.
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Servizio di Riparazione:
- Se il difetto è coperto dalla garanzia, ripareremo il prodotto senza costi aggiuntivi.
- Se il difetto non è coperto dalla garanzia (ad esempio, a causa di uso improprio o usura), i costi di riparazione saranno comunicati e fatturati di conseguenza.
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Esclusioni dalla garantia:
- Danni causati da uso improprio, cattiva gestione, installazione errata o riparazioni non autorizzate.
- Usura normal.
- Articoli di consumo (ad esempio, lampadine, batterie, imbottiture).
Costi di Spedizione
- Tutti i costi di spedizione associati all'invio di articoli difettosi per ispezione o riparazione sono a carico del cliente.
- Se le riparazioni o sostituzioni sono autorizzate in garanzia, John Barber & Sons coprirà i costi di restituzione degli articoli riparati o sostituiti.
Informazioni di Contatto
Per domande relative alla garanzia, contattateci via e-mail a:
john@johnbarbersons.com
Si prega di includere il numero dell'ordine, una descrizione dettagliata del problema e foto o video (se applicabile).
Legal information
- Indirizzo del Magazzino: Fährstieg 4-6, 21107 Amburgo, Germania.
- Showroom e Ufficio: Hammerbrookstraße 7, 20097 Amburgo, Germania.
- Ufficio Legale: Lange Reihe 81, 20099 Amburgo, Germania.
John Barber & Sons si riserva il diritto di modificare questa politica in qualsiasi momento senza preavviso. Per conoscere i termini più aggiornati, visitate il nostro sito web o contattateci direttamente.
Politique de Retour et de Garantie de John Barber & Sons
Date d'entrée en vigueur : 01.01.2023
John Barber & Sons operates as a B2B supplier and applies strict policies in terms of returns and guarantees in order to ensure clarity and fairness in all transactions. By purchasing from us, you accept the terms detailed below.
Non-Return Policy
John Barber & Sons n'accepte aucun retour, quelles que que soient les circonstances. All sales are final. Clients are invited to inspect their orders carefully during delivery and to report any problems immediately.
Conditions de Garantie et de Service
Nous offerrons des garanties exclusivement pour les produits défectueux, sous réserve d'inspection et des conditions suivantes :
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Warranty period :
- Produits électriques et petits articles : 12 mois à compter de la date d'achat.
- Fauteuils de barbier et grandes unités : 24 mois à compter de la date d'achat.
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Obligation d'Inspection :
- All warranty claims are subject to inspection by our technical team.
- Les clients doivent envoyer les articles défectueux à leurs frais à l'adresse suivante :
Entrepôt : Fährstieg 4-6, 21107 Hambourg, Allemagne.
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Fourniture Temporaire de Dossier (Pour Fauteuils de Barbier) :
- Pour les fauteuils de barbier et produits similaires, nous pouvons fournir un dossier temporaire (sans fonction de massage) pendant le processus d'inspection. This is offered on a courtesy basis and does not constitute an extension of the warranty.
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Service de Réparation :
- If the defect is covered by the warranty, we will repair the product free of charge.
- If the defect is not covered (e.g. due to poor use or normal wear and tear), the repair costs will be communicated and invoiced accordingly.
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Exclusions from warranty :
- Dommages causés par une mauvaise utilisation, une installation incorrecte ou des réparations non autorisées.
- Normal use.
- Articles consommables (par exemple, ampoules, batteries, rembourrages).
Shipping costs
- Tous les frais d'expédition associés à l'envoi d'articles défectueux pour inspection ou réparation sont à la charge du client.
- If the repairs or replacements are authorized under warranty, John Barber & Sons will cover the costs of returning the repaired or replaced items.
Coordonnées
Pour toute demande relative à la garantie, contactez-nous par e-mail :
john@johnbarbersons.com
Veuillez inclure votre numéro de commande, une description détaillée du problème et des photos ou vidéos (if applicable).
Legal information
- Address de l'entrepôt : Fährstieg 4-6, 21107 Hambourg, Allemagne.
- Showroom et Bureau : Hammerbrookstraße 7, 20097 Hambourg, Allemagne.
- Bureau Juridique : Lange Reihe 81, 20099 Hambourg, Allemagne.
John Barber & Sons se réserve le droit de modifier cette politique à tout moment sans préavis. Pour connaître les termes les plus récents, veuillez consulter notre site ou nous contacter directement.
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