Return and Warranty

Return and Warranty Policy for John Barber & Sons

Effective Date: 01.01.2023

John Barber & Sons operates as a B2B supplier and maintains strict policies regarding returns and warranties to ensure clarity and fairness in all transactions. By purchasing from us, you agree to the terms outlined below.

No Returns for Custom Orders

Returns are explicitly excluded for custom-made products, especially for items featuring logos or personalized modifications.

No Returns Policy

John Barber & Sons does not accept returns under any circumstances. All sales are final. Customers are encouraged to thoroughly inspect their orders upon delivery and report any concerns immediately.

Warranty and Service Terms

We offer warranties exclusively for defective products, subject to inspection and the following conditions:

1. Warranty Period:

   • Electric and Small Items: 12 months from the date of purchase.
   • Barber Chairs and Larger Units: 24 months from the date of purchase.

2. Inspection Requirement:

   • All claims under warranty are subject to inspection by our technical team.
   • Clients are required to send the defective item(s) to us at their own cost for inspection at:
     Warehouse: Fährstieg 4-6, 21107 Hamburg, Germany.

3. Temporary Back Part Provision (For Barber Chairs):

   • For barber chairs and similar products, we may provide a temporary back part (without massage functionality) for operational use during the inspection process. This is offered as a courtesy and does not constitute an extension of the warranty.

4. Repair Service:

   • If the defect is covered under warranty, we will repair the product free of charge.
   • If the defect is determined to be outside warranty coverage (e.g., due to misuse or wear and tear), repair costs will be communicated and billed accordingly.

5. Exclusions from Warranty:

   • Damage caused by misuse, mishandling, improper installation, or unauthorized repairs.
   • Normal wear and tear.
   • Consumable items (e.g., bulbs, batteries, upholstery).

Shipping Costs

• All shipping costs associated with sending defective items for inspection or repair are the client’s responsibility.
• If repairs or replacements are authorized under warranty, John Barber & Sons will cover return shipping costs for repaired or replacement items.

Contact Information

For any warranty-related inquiries, please contact us via email at:
john@johnbarbersons.com
Please include your order number, a detailed description of the issue, and photos or videos (if applicable).

Legal Information

• Warehouse Address: Fährstieg 4-6, 21107 Hamburg, Germany.
• Showroom and Office Address: Hammerbrookstraße 7, 20097 Hamburg, Germany.
• Legal Office: Lange Reihe 81, 20099 Hamburg, Germany.

John Barber & Sons reserves the right to amend this policy at any time without prior notice. For the latest terms, please visit our website or contact us directly.